Shipping Information
At e-scooter.us, we’re excited to help you get your new electric scooter! We offer fast and reliable shipping:
- Processing Time: Orders are processed within 1-2 business days.
- Delivery Time: Expect your e-scooter to arrive within 2-6 business days via FedEx.
Shipping Costs
- Standard Shipping: Rates are calculated at checkout based on your location and order weight.
- Free Shipping: Enjoy free shipping on orders over $1000 (if applicable).
Track Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number to follow your scooter’s journey.
Return Policy
We want you to love your purchase! If you’re not completely satisfied, our return process is simple:
Return Eligibility
- You can return items within 30 days of delivery.
- Items must be unused, in their original condition, and in the original packaging.
How to Return
- Contact Us: Reach out at contact@e-scooters.us for a return authorization.
- Pack It Up: Include all original accessories and paperwork.
- Ship It Back: Follow our instructions. Return shipping costs are your responsibility unless there’s a defect or error.
Refunds
- Once we receive your return, we’ll inspect it and notify you of your refund status.
- Approved refunds will be processed back to your original payment method within 5-7 business days
Exchanges
If you receive a defective item, contact us right away for an exchange.