At E-Scooters.US, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your e-scooter or any other product purchased from us, we are here to help. Please review our return policy below for detailed information on how to process your return.
Eligibility for Returns
- Time Frame: You have 30 days from the date of delivery to return your item.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift cards
- Items marked as final sale
- Accessories and spare parts unless they are defective or damaged upon receipt
Return Process
- Initiate a Return: To start the return process, please contact our customer service team at contact@e-scooters.us or call us at Whatsapp: +971554826630. Provide your order number, item(s) you wish to return, and the reason for the return.
- Receive Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
- Prepare Your Package: Carefully pack the item(s) in the original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
- Ship Your Return: Ship the package to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance. E-Scooters.US is not responsible for items lost or damaged during return shipping.
Refunds
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, damaged or missing parts for reasons not due to our error).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team.
Return Shipping Costs
- Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
- Return Shipping Label: If the return is due to our error (e.g., you received an incorrect or defective item), we will provide a prepaid return shipping label.
Contact Us
If you have any questions about our return policy or need assistance with your return, please contact us at:
- Email: contact@e-scooters.us
- Whatsapp: +971554826630
Thank you for shopping with E-Scooters.US. We value your business and are committed to providing you with the best possible service.